Details
This is a customer service position that provides business operations support to business leaders across the US. This position is the main point of contact for customer support and service adjustments made in a proprietary business operations system. In addition, this position supports day-to-day operations of partner businesses within their assigned region.
Duties and Responsibilities
• Deliver exceptional customer service.
• Resolve operational problems within the defined areas.
• Will work in and aid specifically in proprietary business operations system.
• Analyze root causes of operational malfunctions and provide resolutions.
• Recommend process improvements to improve operational efficiency.
• Address customer issues promptly and accurately.
• Provide excellent customer service to all field businesses.
Qualifications and Education Requirements
• Light technical proficiency must be able to use computers and generate reports.
• Ability to analyze data and create and review processes.
• Excellent communication skills, particularly in customer service.
Apply for this position
Passionate about helping companies become more profitable through IT solutions?
We’d love to hear from you. Email your resume/questions to: careers@netfabric.com
