Details
This is a customer service position that provides business operations support to business leaders across the US. This position is the main point of contact for customer support and service adjustments made in a proprietary business operations system. In addition, this position supports day-to-day operations of partner businesses within their assigned region.
NetFabric is a rapidly growing enterprise Managed Services Provider based in the Oklahoma City area. We are seeking highly skilled and motivated team members to join our team. This is an entry-level position with an opportunity to learn hands-on working alongside seasoned IT veterans and acquire valuable skills and experience.
Business Operations Specialist duties and responsibilities:
- Advocacy on behalf of clients
- Set Expectations with all parties on deliverables
- Raise risk awareness and understand client’s business goals
- Engage with client on a regular basis
- Identification of business objectives and proposition of advisory solutions
- Fit potential client challenges with portfolio solutions
- Conduct client touch point calls, actively listening for feedback
- Continually learn about new technologies and solutions within our portfolio
- Major Incident Management Leadership
- Lead escalation management for clients and improve time to resolution
- Document incident milestones, action statuses, and testing results
- Facilitate resolution by leveraging available resources
- Monitoring Service Level Performance
- Expectation setting of services level objectives
- Seek to understand trend correlations
- Conducts continual business reviews and Quarterly Business Reports
- Champion business reviews for contractual compliance
- Creation of service performance trending reports
- Lead QBR meetings with customers
- Identification of Continual Service Improvement opportunities
- Provide continuous 360-degree feedback on lifecycle of client relationship
- Recommend process changes to improve client experience
- Additional NetFabric job duties as required or business needs dictate
Required Skills/Qualifications for Business Operations Specialist:
- Commitment to Integrity and Professionalism
- Able to demonstrate Leadership/Ownership regardless of position or tenure
- Intelligent, Capable, and Creative
- Thirst for Knowledge and Continual Improvement
- High School Diploma
- Relevant technical certifications such as CompTIA A+, Network+ (or equivalent experience)
Preferred Skills/Qualifications
- A drive to grow and improve technical understanding and certification
- Solid experience with any of the following is strongly desired: Reporting, Microsoft Office Suite, ConnectWise, Organization, Analyzing Information, Problem Solving, Personnel Management, Inventory Control, Problem Solving, and Quality Focus, as well as excellent Written and Verbal Communication
- Previous Managed Service Provider experience preferred
Apply for this position
Passionate about helping companies become more profitable through IT solutions?
We’d love to hear from you. Email your resume/questions to: [email protected]
